Support Center

Report a problem fast.

Open a support request, route it to the right category, and follow its status without losing the thread.

Standard laneOpened from accessibility testing

Request form

Choose the right lane.

Categories change the support playbook, response target, and tracking states automatically.

Standard response: within 1 business day

Your request history, confirmation states, and status tracking all live in the signed-in support center.

Status tracker

Watch requests move from confirmation through resolution in one place.

Open 0Resolved 0Urgent 0

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How this works

1. Request confirmed

Each submission gets an immediate confirmation state and case ID.

2. Status updates

Support moves requests through triage, work, and resolution states.

3. Parent-safe escalation

Parent and safety requests get faster routing without needing a second form.

Category summary

Technical Issue

Something in the app is broken, slow, or behaving unexpectedly.

Account Help

Sign-in trouble, parent settings, account access, or profile management.

Trade Problem

A trade request, approval, swap, or collectible handoff needs support.

Safety Concern

Kid-safety, harassment, suspicious behavior, or urgent trust concerns.

Payment Issue

Charges, refunds, failed payments, receipts, or payout questions.

Ownership, takedown, or rights-related requests for posted content.

Bug Report

A reproducible bug you want engineering to investigate.

General Feedback

Ideas, suggestions, praise, or anything that does not fit another lane.

Current lane

We log these in the standard support queue.

Response target

within 1 business day